My E71 is great, but for no reason the games installed disappeared, then email stopped sending (although I still received them). I did a factory reset and original games are still missing and email not sending.
do a hard reset. you will lose those games as i did and i asked the nokia guy in the store and he said i should be able to get them back from the download! section and i showed it to him and it's not there and he just suggested to find it somewhere else like mosh. wasn't helpful.
E71 Games Lost and Email Probs
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