Problem with the "#9" button VS the "End Call" button

[99gst_racer]

Hello, folks. I'm a relativily new user of the Nokia N95 and a freshly new member of this site. I have an issue with this phone and I want to find out if there is a simple "DIY" resolution.

Every other time I open the slide to use the keypad, I experience this problem. It seems that the '#9' button and the 'end call' button are trying to share each others functions. If I press '9', the screen will quickly flash the number 9 and then clear the screen as if the red end call button was also pressed at the same time. The exact same happens if I press the end call button.

I browsed through the most recent half-dozen pages of problems and didn't seem to find an exsisting thread relating to this problem.
Is this a common problem? Is there a fix?

I haven't yet actually purchased this phone. I'm "trying it out" before I purchase it. I like it's features, but if it's not reliable, I may give it back and decline to purchase.

Any input is greatly appreciated.

[Mr G]

Ask the seller to fix the problem via a Nokia service Centre or you won't buy it,simple.

[99gst_racer]

Originally Posted by Mr G

Ask the seller to fix the problem via a Nokia service Centre or you won't buy it,simple.

Actually, it's not that simple. This was some sort of "open box" phone and if I buy it the price is reduced to only $150, but I have to sign something waiving the right for insurance. The phone works great other than this one malfunction, and it just started doing this a week ago.

I want to buy this, but only if I can fix the problem myself. Judging from your post, this isn't common is it? And you probably don't know of a simple fix for this?

[Gizmoratty]

If you've not cluttered up the phone with you own data yet, (Or just back everything up if you have), then follow these steps (In order if the previous does not work):

1. Try a soft reset (*#7780#) - This will restore the phones default settings

2. Try hard resetting (*#7370#) - This will erase all data on the phone memory itself and restore to it's 'fresh' form

3. Upgrade/Reinstall the firmware - This is the most drastic, but an almost certain fix. You can do this using Nokia Software Updater

Unless it's a physical hardware problem, then these steps will fix it

[Sexyback]

Couldn't he just dare open it himself and sort the keypad out, if it's a physical issue.

I don't know if you can do that, i've never wanted to open my phone myself, so i've never had a look on how. I watch my cousin pull the n95 in horror. I couldn't dare.

[99gst_racer]

Follow-up:

I tried the resets posted in post #4, and the problem still persists. At this point, I'm convinced this is a hardware issue. I have since returned the phone to my service provider.

Thank you all for your help and assistance.

[Gizmoratty]

Hope all goes well mate :)

[Mr G]

Are gonna flash it or supply you with a new one,if the latter make sure it's new and not a refurb?

[salada2k]

Since it could still be under warranty you could just take it to a Nokia Service Centre and get them to fix it for free. As long as you have your receipt of purchase, then your golden.

[Redhage23]

Hey there man,

I had EXACTLY the same problem you had. Took it back to my local Nokia care centre and they fixed it up for me.

The repair notes were:
Mechanical repair (no soldering)
Replaced bottom cover antenna assy, cleaned realigned all contacts, blah blah blah

It didn't cost me a thing, and took about 2 days before I got it back.