Virtual Key installation - 'constrained by certificate'
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  1. #1
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    Virtual Key installation - 'constrained by certificate'

    I tried to install Virtual Key a couple of weeks ago. I had it signed by Symbian Signed and in doing so selected all the capabilities for the certificate (as I could find no guidance as to which should be selected).

    When I tried to install it, having got through the process to the point where I select either to install phone or card (I have tried both) I get an error:

    Unable to install
    constrained by certificate

    Since then I have tried numerous times to install it following several bits of advice I have garnered from all quarters of the internet such as changing the date forwards and backwards but it still doesn't work.

    Searching the internet for:

    virtual key constrained by certificate

    yields very little information most of it isn't in English.

    Can anybody offer any advice, please?

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  3. #2
    Nokia User mrpuppy's Avatar
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    Normally that error is caused by the wrong IMEI information being in the certificate. Try signing the application again and make sure that your're entering your phones IMEI correctly at SymbianSigned. This would include any other smaller installers bundled in the sis package.

  4. #3
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    I tried that too. In fact, I copied and pasted the same IMEI into the form on the site for three applications simultaneously and only this one has a problem.

  5. #4
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    Virtual Key

    Download the attachment

    Unzip and go to
    https://www.symbiansigned.com/app/pa...ignedOnline.do

    follow instructions there

    and if done correctly it will sign it for you, and install and it works

    comfirmed working with my new Nokia 5800 xm Touchscreen UK v11 s60v5

    Ahh and make sure, settings/app mgr/install settings/ software installation is set to ALL and Online Certif Check Off
    Attached Files Attached Files
    Last edited by starman316; 03-19-2009 at 10:29 PM. Reason: added more details

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    flamesong (03-19-2009)

  7. #5
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    I got a new 5800 yesterday and tried installing this again with a freshly signed file several times and it didn't work.

    I just tried again by signing the one you enclosed and it works fine, thanks.

    I can only assume that there was a problem with the original file I downloaded.

  8. #6
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    Virtual Keys

    I am glad it worked for you

    and yes i agree, it must be a file issue

    Have Fun

  9. #7
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    I keep getting Expired Certificate error any ideas what I am doing wrong ?

  10. #8
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    Quote Originally Posted by kevpuk View Post
    I keep getting Expired Certificate error any ideas what I am doing wrong ?
    OK, so problem gone - *#7370# and all installs fine (doh !!)

  11. #9
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    thanks

    hi , work on the n97 to .
    thank you

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