phone recovery

[dooferdingle]

i got NSS, followed the guide and changed my product code.

i then got the nokia software updator, it told me the update was v 21.0.016, it did its thing for a while, then it got to the updating software part, and told me it would take 15 mins to do it, then all of a sudden i get this message:

phone recovery, please remove battery and charger, insert battery and charger, hold power button for few seconds then click retry.

i did all this, a number of times, then it says it cannot detect my phone.

did i do something wrong?? what do i do now? it says if i remove the usb it will damage the phone.

thanks for any help.

[mcbain]

I've had that message before, and i soiled myself just about.
Just stay calm and follow the prompts and instructions and it should all work out fine.

[dooferdingle]

i have been trying since 9pm, its now 1.18am i hit cancel. my phone still works. i followed all the prompts, then hit retry like it said, and it just takes me back to the message about taking my battery out.
i also reinstalled nokia software update, tried to updtae my software and getting the exact same message.

[Homer]

So your phone is fine but NSU can't detect it?

If so then completely uninstall and reinstall all the Nokia software including the phone drivers.

[dooferdingle]

i did that too, i have tried everything i can think of. my battery is full, and i am on windows xp if that makes a difference. thanks so far :)

[dooferdingle]

just to update people, i think it may be some kind of problem with the updater itself, i downloaded it onto my boyfriends computer and it gives the exact same message.

[dexxyy]

when you get to the part where you are asked to take out the battery etc, DO NOT DO IT, just click retry and your software will update.

[dooferdingle]

i already did that dex, many times, in the end i gave up and just hit cancel. decided not to do it now, tired the other night too for hours so now im bored of it not working. thanks anyway.

[jamied]

Hi,

I'm having the EXACT same problem after changing the product code! The phone restarts during update then disconnects and I get the the phone recovery message but it happens every single time! Is there anything I can do to fix this?